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customers to ensure that the complaints quickly and effectively in a consistent manner in all services of the Council and to ensure that all complaints are treated with respect and are considered the main objectives of this appeal. Complaints may remain confidential to the extent legally is admissible. And in some cases, individuals with the aspect of the complaint is the confidentiality of the entire complaint process.
In general, a complaint can be defined as an expression of dissatisfaction from the quality of the measures, lack of action or by an individual customer or group of customers.
Issues such as service requests over a stray dog, or an infestation of wasps, the collection of information, disagreement with the decisions taken by officers under delegated powers, or elected representatives, the issues raised on the right and / or an appeal, etc. can not be considered as complaints.
There is no doubt that a robust and accessible complaints procedure is essential. The complaints procedure should ensure that the interests of the people are the focus of all legislation. The information provided on complaints activity is to measure the improvement of existing standards.
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